Terms and Conditions – MedCrack Academy

Last Updated: 15/05/2025

Introduction

Welcome to MedCrack Academy. These Terms and Conditions (“Terms”) govern your access to and use of our courses, website, services, and content. By using our platform, you agree to these Terms in full. If you do not agree, please refrain from using our services.

1. Acceptance of Terms

By purchasing a course, enrolling in a program, or using the MedCrack website, you accept these Terms and our Privacy Policy.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page. Continued use of the website after changes are made constitutes acceptance of the revised Terms.

3. Eligibility

To use our services:

  • You must be at least 18 years old or have the consent of a parent/guardian.
  • You must have the legal capacity to enter a binding agreement under applicable law.

4. Account Registration and Conduct

  • You must provide accurate, complete information when creating an account.
  • Keep your username and password secure.
  • You must not:
    • Share your account or course materials.
    • Use the platform for illegal purposes.
    • Distribute harmful software or impersonate others.
    • Infringe on copyright or privacy.
  • Accounts found violating these terms may be suspended or permanently terminated without refund.

5. Course Access, Enrolment & Delivery

  • After confirming your payment and order, your course access will be activated within 24 hours.
  • Access is for individual use only and not to be shared, sold, or transferred.
  • Access duration may vary by course and is listed at the time of enrollment.
  • Use your official username and registered email for all support tickets via email or WhatsApp.
  • Course materials include lessons, topics, quizzes, and other resources.
  • Some quizzes are:
    • Original, created by our expert team.
    • Inspired by previously asked university topics—but not copied from real exams.

6. Refund and Cancellation Policy

  • We offer a 7-day money-back guarantee from the purchase date.
  • Refund is not applicable if the course is bought within 7 days of an exam.
  • Refunds are processed after:
    • Verification of your request.
    • Confirmation of your provided payment account details.
  • Refund requests must be made through official channels only.

Refer to our Refund Policy for complete terms.

7. Payment Terms

  • Payments must be made in Pakistani Rupees (PKR) unless stated otherwise.
  • You must provide valid payment details at checkout.
  • Orders without valid proof of payment may be rejected or delayed.

8. Mistake Reporting & Disclaimer

  • We use reference textbooks to prepare course materials and quizzes.
  • Questions labeled as “Past Paper Inspired” are based on topics, not actual exam questions.
  • We do not guarantee accuracy according to every examiner, textbook, or institution.
  • A dedicated form is available for users to report mistakes and request improvements.

9. Error Reporting and Corrections

  • If you find any mistake in our content or quizzes, we encourage you to fill out our official correction form with detailed feedback.
  • We are committed to resolving issues and improving continuously.

10. Certification Disclaimer

  • Completion certificates may be offered, but we do not guarantee acceptance by employers, institutions, or government bodies.

11. Intellectual Property Rights

All platform content—courses, quizzes, lessons, videos, images, and trademarks—is the property of MedCrack Academy.
You may not:

  • Copy, share, or reproduce course materials
  • Use our brand or content for commercial purposes without permission

Violations may result in legal action.

12. Memberships

  • Membership plans may offer exclusive access, early releases, or special discounts.
  • Memberships are subject to their own rules, durations, and cancellation terms (outlined on purchase).

13. Limitation of Liability

MedCrack Academy and its affiliates are not liable for any:

  • Loss of data, or exam performance
  • Errors or delays in course delivery
  • Unforeseen technical issues or platform downtime

Use of our services is at your own risk.

14. Disclaimer of Warranty

All services are provided “as-is” and “as-available.”
We do not guarantee uninterrupted access, perfect accuracy, or compatibility with your specific academic institution.

15. Educational Disclaimer

  • Our content is based on recommended textbooks, verified resources, and academic guidelines.
  • We do not guarantee that answers will match those expected by every university, examiner, or board.
  • We offer no guarantee of exam success, but aim to support students to the highest standard.

16. Privacy Policy

Please read our Privacy Policy to understand how we collect, use, and safeguard your personal information in compliance with Pakistani laws and international data protection standards.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of Pakistan. Any disputes are subject to the jurisdiction of courts in Pakistan.

18. Termination of Use

We reserve the right to:

  • Terminate or restrict user accounts found violating these Terms.
  • Refuse future service to users engaged in harmful or fraudulent activity.

19. Contact

For queries, refund requests, or support, contact:

  • 📧 Email: support@medcrack.com
  • Use your username and registered email in all communications for faster service.

By continuing to use MedCrack Academy, you confirm that you’ve read and agree to these Terms.