MedCrack Academy: Your Satisfaction Matters

At MedCrack Academy, we strive to ensure your satisfaction with every purchase, including our educational courses. If you are not fully satisfied with a course or other purchase, please review our refund and returns policy to understand the process.

1. Overview

Our general refund and returns policy is valid for 30 days from the date of purchase for physical items. If 30 days have passed since your purchase of a physical item, we regret that we cannot offer a full refund or exchange.

2. Refund Policy for Courses

We are committed to providing high-quality courses that meet your expectations. If you are not satisfied with a course you’ve enrolled in, the following refund terms apply:

  • Eligibility: To qualify for a refund, you must submit your refund request within 5 days of your enrollment date.
  • Full Refund: If your request is approved, we will process a full refund, which will be returned to your original payment method.
  • Refund Processing Time: The refund will be completed within 30 days from the date of approval.

To request a course refund, please contact us at Contact@medcrack.com with your enrollment details and reason for the refund request.

3. Eligibility for Returns of Physical Items

To qualify for a return, the following conditions must be met:

  • Condition of Item: The item must be unused, in the same condition as when you received it, and in its original packaging.
  • Non-Returnable Items: Certain products are exempt from being returned, including:
  • Perishable goods (e.g., food items, flowers)
  • Newspapers, magazines, and similar publications
  • Intimate or sanitary products
  • Hazardous materials, flammable liquids, or gases
  • Additional Non-Returnable Items:
  • Gift cards
  • Downloadable software products
  • Specific health and personal care items

To complete a return, please provide a receipt or proof of purchase. Note: Do not send your purchase back to the manufacturer; all returns must go through MedCrack Academy.

4. Partial Refunds

In certain situations, only partial refunds may be granted, such as:

  • Books with clear signs of use
  • CDs, DVDs, video games, software, or vinyl records that have been opened
  • Items that are not in their original condition, are damaged, or are missing parts due to reasons not caused by our error
  • Any item returned more than 30 days after delivery

5. Refunds Process

  1. Inspection: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
  2. Processing: If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within a few business days.

6. Late or Missing Refunds

If you have not received your refund, please follow these steps:

  1. Check your bank account and verify with your credit card company, as it may take some time for refunds to be posted.
  2. Contact your bank; processing times may vary.
  3. If you still have not received your refund, please contact us at Contact@medcrack.com.

7. Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

8. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please email us at Contact@medcrack.com and send the item to our return address provided below.

9. Gifts

  • If an item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the return value. Once the return is processed, a gift certificate will be sent to you.
  • If the item was not marked as a gift, or if the gift giver shipped the item to themselves, the refund will be processed to the gift giver.

10. Shipping Returns

To return your product, please mail it to:

MedCrack Academy Returns
[Your Physical Address]

Shipping Costs: Customers are responsible for their own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

For high-value returns, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Contact Us

For any questions related to our Refund and Returns Policy, please contact us:

Email: Contact@medcrack.com
Website: https://medcrackacademy.com