Accessibility Statement – MedCrack Academy

Last Updated: 15/05/2025

Our Commitment to Accessibility

MedCrack Academy is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to continuously improve the usability and accessibility of our website and learning platform in accordance with recognized standards and best practices.

Accessibility Standards We Follow

We aim to conform to:

  • WCAG 2.1 (Web Content Accessibility Guidelines) at the AA level
  • Pakistan ICT Accessibility Guidelines, where applicable
  • General Section 508 principles (for international users)

Our goal is to make the platform perceivable, operable, understandable, and robust for all users.

Features to Support Accessibility

We have implemented the following measures:

  • Alt text for images
  • Keyboard navigation support
  • Semantic HTML markup for screen readers
  • Color contrast adjustments for better visibility
  • Resizable text and scalable layout for mobile and desktop
  • Captions or transcripts (for video/audio, where applicable)

Continuous Testing & Feedback

We regularly test our content using:

  • Screen readers (e.g., NVDA, VoiceOver)
  • Keyboard-only navigation
  • Mobile accessibility tools
  • Automated tools (e.g., WAVE, Axe, Lighthouse)

Accessibility Limitations

We acknowledge that some older course videos, external links, or third-party content may not fully meet all accessibility standards. We are actively working to correct and improve these areas over time.

Request Assistance or Report an Issue

If you are experiencing difficulty accessing any part of our website or need help, please reach out:

📧 Email: support@medcrack.com
📱 WhatsApp: [Insert WhatsApp Number]
📨 Use subject line: “Accessibility Assistance”

We aim to respond within 48 hours on working days and will do our best to offer an alternative format or solution.

Customization Tools (Coming Soon)

We are working on adding:

  • Font size toggles
  • Dark/light mode options
  • Language selection for multilingual support

Inclusive Education for Everyone

At MedCrack Academy, we believe education should be accessible to all — regardless of ability, background, or device. We are committed to removing barriers and delivering content that supports universal access to learning.

Continuous Improvement

This Accessibility Statement will be reviewed and updated regularly to reflect:

  • Legal updates
  • Platform improvements
  • Community feedback

Accessibility Statement

Effective Date: [Insert Date]
Website: www.medcrackacademy.com
Platform Name: MedCrack Academy

1. Commitment to Accessibility

At MedCrack Academy, we are committed to making our digital learning platform accessible to all medical professionals, including individuals with disabilities. We strive to ensure that everyone, regardless of ability or technology, can access our educational content.

2. Measures We Take

To support accessibility, MedCrack Academy:

  • Follows accessibility guidelines such as WCAG 2.1 Level AA where applicable
  • Uses readable fonts, sufficient color contrast, and scalable text
  • Ensures content is keyboard-navigable and screen-reader friendly
  • Designs forms, buttons, and interactive features to be accessible
  • Regularly reviews content and plugins for compatibility with assistive technologies

3. Ongoing Improvements

We continuously work to improve the accessibility of our:

  • LMS (Learning Management System) interface
  • Mobile and desktop navigation
  • PDFs and downloadable resources
  • Video and audio-based features (coming soon)

If specific barriers are identified, we aim to resolve them promptly.

4. Limitations

While we are committed to accessibility, some content (e.g., third-party plugins, legacy PDFs, embedded external tools) may not yet be fully compliant. We are actively working to improve these areas.

5. Feedback & Support

If you encounter any accessibility issues or have suggestions for improvement, please contact us directly. We value your feedback and will do our best to address concerns within 7 business days.

Email: contact@medcrack.com
WhatsApp: [+92-XXX-XXXXXXX]

6. Assistive Alternatives

Where full access is not yet available (e.g., in scanned notes or third-party embedded tools), we are happy to provide alternate formats upon request — such as plain text versions or simplified summaries.

7. Legal Compliance

This Accessibility Statement complies with the Pakistan Disability Act, UN Convention on the Rights of Persons with Disabilities, and aligns with globally accepted accessibility best practices.

8. User Security, Login Rules & Support Policy

Single-Device Login Policy

To protect your account and our content:

  • Each account supports only one active device login at a time.
  • Logging into another device will log out the previous session.
  • Multiple login attempts may result in account review or restriction.

Two-Step Authentication

You can enable Two-Factor Authentication (2FA) for extra security.

Password Reset Support

If you forget your password:

  • Use our secure reset link.
  • If you do not receive a reset email, write to contact@medcrack.com from your registered email.
  • Our team will verify and guide you step-by-step.

Support Ticketing

  • Active members receive replies within 24 hours.
  • Inactive or free users may experience delays.
  • Always include your name, email, course name, and complete query in your email or ticket. Empty or vague messages will not be responded to.

9. Content Accuracy & Reporting Mistakes

All course materials, fast facts, and questions are created by our team using official medical textbooks and past exam themes. However:

  • We do not claim perfect accuracy or that our answers match official examination keys.
  • If any question or content seems incorrect, report it using the “Report Mistake” link available in lessons/quizzes.
  • Our team reviews all feedback and updates content regularly.

Fast Facts & Question Bank

  • “Fast Facts” is a trademarked content format exclusive to MedCrack Academy.
  • Our question bank is entirely original, with no direct copying from other academies or exams.
  • Past paper questions are modified and inspired by frequently tested topics, not verbatim from real exams.

10. Legal Protections

All content, code, design, and trademarks on MedCrack Academy are protected under:

  • Pakistan Copyright Ordinance, 1962
  • PECA Act, 2016
  • Trade Marks Ordinance, 2001

Any unauthorized use, duplication, or redistribution of our content — including Fast Facts, questions, lesson materials, branding, or digital resources — will result in legal action.

Measures to Support Accessibility

We have taken the following measures to ensure accessibility:

  • We continuously review and improve the accessibility features on our website.
  • We work towards compliance with the Web Content Accessibility Guidelines (WCAG) 2.1, Levels A and AA, as published by the World Wide Web Consortium (W3C).
  • We conduct regular testing and auditing to identify and fix accessibility issues.

Accessibility Features on MedCrack Academy

To support all users, MedCrack Academy includes the following features:

  • Keyboard Navigation: All site functionality can be accessed using a keyboard.
  • Text Alternatives: We provide text alternatives for non-text content.
  • Color Contrast: Our website is designed to have adequate color contrast to improve readability for users with visual impairments.
  • Responsive Design: Our website is optimized for various devices, including desktop, tablet, and mobile.
  • Text Size Adjustment: Users can adjust the text size through their browser or device settings for better readability.

Accessibility of Our Courses

We strive to make our course content accessible to all learners. Here are some of the accessibility features available in our courses:

  • Video Captions and Transcripts: All instructional videos include captions and transcripts to support users with hearing impairments.
  • Screen Reader Compatibility: Our course pages are designed to be compatible with screen readers for visually impaired users.
  • Adjustable Font Size: Course text can be resized to enhance readability.
  • Accessible Quizzes: Our quizzes are designed with accessibility in mind, allowing users to navigate them using a keyboard and providing clear instructions for each question type.
  • Guideline Structures: We organize our course content with clear, consistent headings and guideline structures to help users understand the flow of information easily. This includes summaries and key takeaways to support comprehension.

MedCrack Academy is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so aim to adhere to many of the available standards and guidelines.