Privacy Policy – MedCrack Academy

Last Updated: 15/05/2025

Introduction

MedCrack Academy values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, services, and courses.

By using https://medcrackacademy.com, you consent to the data practices described below.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Username
  • Phone number
  • Billing address
  • Payment details (processed via secure third-party gateways)
  • Educational interests

b. Technical Information

  • IP address
  • Browser type and version
  • Device type
  • Location (based on IP)
  • Cookies and usage data

c. User Activity

  • Course enrollments and progress
  • Quiz results
  • Feedback and form submissions
  • Support messages via email or WhatsApp

2. How We Use Your Information

We use your data for:

  • Course delivery and access control
  • Sending confirmation emails and receipts
  • Customer support and technical assistance
  • Sending updates, reminders, or promotional offers (only if you opt-in)
  • Improving course content and platform performance
  • Legal and tax compliance (where required)

3. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve user experience
  • Track course progress
  • Remember your login session
  • Analyze site traffic

You can manage or disable cookies in your browser settings. However, some features may not function properly without cookies.

4. Third-Party Services

We may share limited personal information with trusted third parties such as:

  • Payment processors (e.g., Stripe, JazzCash, EasyPaisa)
  • Email delivery services
  • Course analytics tools

These services comply with strict privacy and security standards.

5. No Selling of Personal Data

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

  • SSL encryption
  • Access controls
  • Regular security audits

However, no online platform is 100% secure, so we encourage you to use strong passwords and report any suspicious activity.

7. Your Rights (Under GDPR & Pakistan Law)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • File a complaint with a data protection authority

To request access or deletion of your data, contact: privacy@medcrack.com

8. Data Retention

We retain your data only as long as needed for:

  • Educational service delivery
  • Legal or regulatory obligations
  • Security or dispute resolution

Inactive user data may be archived or anonymized after 24 months.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13.
If you are a parent or guardian and believe your child has provided data to us, contact us immediately to request removal.

10. Contact Us

For privacy-related inquiries or requests:

📧 Email: privacy@medcrack.com
📲 WhatsApp: [Insert WhatsApp number]
📍 Address: [Insert official business address, if applicable]

11. Governing Law

This policy is governed by the laws of Pakistan, including the Prevention of Electronic Crimes Act (PECA) and other relevant international data protection laws (like GDPR for EU users).

By continuing to use our website, you agree to the terms of this Privacy Policy.