Refund and Returns Policy

Refund and Return Policy – MedCrack Academy

Overview

At MedCrack Academy, we are committed to providing high-quality educational content. If you are not fully satisfied with your purchase, you may be eligible for a refund under the terms below.

1. 7-Day Money-Back Guarantee

You are eligible for a full refund within 7 days of your course purchase if:

  • Your payment has been successfully processed.
  • You have not purchased the course within 7 days or less before a scheduled exam.
  • You submit a valid refund request through our official support channels.

2. Exceptions to the Refund Policy

Refunds will not be issued under the following circumstances:

  • Course was purchased within 7 days of a known or declared exam date.
  • Course access was shared or misused.
  • Course content has been downloaded or consumed significantly (e.g. more than 25% completed).
  • Multiple refund requests from the same user or fraudulent behavior is suspected.

3. How to Request a Refund

To request a refund:

  1. Contact us via email or WhatsApp within 7 days of your purchase.
  2. Include:
    • Your username
    • Registered email address
    • Course name
    • Proof of payment (order ID, screenshot, or receipt)
    • Reason for requesting the refund
  3. If eligible, we will request your payment account details for transfer.

4. Processing Time

  • Refunds are typically processed within 7–14 business days after confirmation.
  • Delays may occur due to banking processes, holidays, or missing information.

5. Return of Digital Goods

Since our courses are delivered digitally, there is no physical return. Once access is granted, it cannot be undone, so we follow strict rules to prevent abuse of the refund policy.

6. Duplicate or Mistaken Payments

If you were charged more than once for the same course or made a mistaken payment:

  • Contact us immediately with the order details.
  • Once verified, we will issue a full refund of the duplicate amount.

7. Disputes and Chargebacks

  • If a user files a chargeback or payment dispute without contacting us first, their account may be suspended until the issue is resolved.
  • We always encourage users to reach out directly for any billing issue.

8. Legal Disclaimer

This refund policy is governed by applicable Pakistani consumer laws and is designed to balance fairness for students and protection of our digital products.

9. Contact Us

To request a refund or resolve a payment issue, please contact us at:

📧 Email: contact@medcrack.com
📲 WhatsApp: [Insert WhatsApp number]
(Always include your username and registered email address for faster support.)

By purchasing a course from MedCrack Academy, you agree to this Refund and Return Policy.